Following up on the other day’s boastful robot piece.
I got an e-mail from Apple stating they were sending me a brand-new iPhone to change the one I never ever got. I wasn’t sure how I must feel about this, due to the fact that “replace” is the incorrect adverb, and subsequent e-mails indicated that I was in some way accountable for going back to them the phone I never ever got.
Then I got an e-mail that stated there was an issue processing my payment. Except I had actually currently spent for the $1300 phone completely. Since I purchased it at the end last month, I had actually even paid the charge card costs. And I utilized my Apple card, so Apple has the cash. And the very best part of the e-mail, which I presume was composed by a person, is they stated when I go to the page on their website the info they’re searching for should be apparent and it’s most likely not actually a huge thing, however what the important things is? well that stayed a secret. In case you do not think me, I have actually connected a screen shot of the e-mail.
So I still do not have the phone. According to their site they are still “processing” the replacement. It has actually not delivered yet, nevertheless it is anticipated to be provided today.
Something is best inCupertino This was the business that you might purchase a brand-new computer system with a charge card at an Apple shop and leave with the brand-new device in a minute. You didn’t even need to go to the sales register, the sales individual had a gadget they might scan the card with, and another Apple individual would bring the computer system out, hand it to you, and off you go. I utilized to admire this. They originated making use of computer system innovation to ravel the purchasing experience, today my regional electrical energy business has this down much better, even my regional bank. Oh how the magnificent have actually fallen.
I stay an Apple investor. I hope they can repair this. It actually requires to be redone from leading to bottom. If they can’t manage a $1300 sale for a phone and get it provided without occurrence in 7 days then they must close down whatever up until they can do it. Start over. Fire everybody. It’s simply unworthy continuing if this is how you’re going to work.
Update: Apple had actually attempted to charge “my” charge card $1 and it was decreased. I do not comprehend why they were doing that, they had actually currently charged me $1300 plus tax, however they did. Turns out it wasn’t my charge card, in some way my card number was changed with somebody else’s. In all legend of incompetence and bad style, ends up their database does not work. Or it was hacked? For a computer system business that runs a substantial cloud for its consumers, this is stunning. So here’s a screen shot of the existing status of my purchase. Can you inform when they believe the computer system will get here, I sure can’t.